Meet your customers on their preferred communication channels. With Viber for Business, offer your audience rich, instant, and interactive experiences they desire. Leverage the full power of Viber for Business, enhancing marketing, commerce, customer service, and security.
Leverage Viber for real-time updates, such as package delivery notifications or invoice reminders, seamlessly integrating it into your business ecosystem to elevate your customer service.
Enhance your customer service with interactive messaging, offering prompt assistance for customer questions and concerns to foster stronger relationships.
Guide customers with personal product suggestions, answer questions and provide support for confident purchases. Create a satisfying shopping experience that fosters loyalty and repeat sales.
Ensure customer security by using Viber for secure one-time password messages, bolstering the protection of your business and improving overall security.
Verified Sender information is presented when users interact with a legitimate business, fostering trust for the consumer.
Engage your audience when relevant to them with live chats and calls, ensuring the personal support they need and boosting your conversions.
Viber offers secure communication through end-to-end encryption, ensuring that messages and media shared are protected from unauthorised access.
Message delivery is guaranteed. If the recipient lacks an internet connection or doesn't have Viber installed, our system seamlessly switches to SMS as a backup.
Viber boasts 1 billion users across 193 countries worldwide, with its global community expanding every day, facilitating over 7 million interactions every minute.
Its suite of business communication tools and features enables companies to engage with their audience with personalised, highly relevant content.
Its global reach and trustworthiness make it a valuable platform for businesses looking to build and maintain strong customer relationships.
Speak to an expertStreamline communication with our Business Messaging API. Integrate Viber and more using a single API. We provide sample codes in multiple programming languages for easy implementation.
Mobile Service Cloud empowers teams with context-driven support across various channels, including Viber, all from one convenient inbox.
Elevate your marketing with Mobile Marketing Cloud. Craft personalised omnichannel experiences and seamlessly launch automated Viber campaigns for impactful engagement.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
The impact of social media on leisure and travel is undeniable. Platforms like Instagram and Facebook have transformed how people experience and plan their journeys. They serve as hubs for sharing photos, videos, travel tips, and reviews, essential tools for travellers worldwide.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favourite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, companies must first receive consent to do so.
In today's digital landscape, customer engagement is increasingly shifting towards social media platforms. This shift is well-founded, as personalised messaging on the messaging apps preferred by your customers can greatly enhance your brand awareness. With the introduction of Instagram's new Marketing Messages feature, you now have a powerful marketing tool at your disposal to increase your visibility where your customers are and re-engage them effectively, ultimately boosting your conversion rates.
Happy birthday, SMS! This famous channel celebrates its 30th birthday on December 3rd, 2022. From messages between individuals to SMS Marketing, the channel reigns supreme in the world of telecommunications. Let's look at some fun statistics and details you might not know about; 30 years of SMS history, the channel that pioneered mobile messaging as we know it today.
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