Create consistent interactions and information across the whole organisation with one knowledge centre
Automate answers and provide suggestions to reduce employee workloads and alleviate stress
Generate and personalize content for each individual customer to increase engagement and conversion rates
Our Generative AI Engine is an AI assistant that supports employees. Powered by LLMs, it connects your business's knowledge sources into one source of truth and functions as the cognitive hub to our Engagement Platform, empowering your team to elevate performance and scale your business.
Start Free 14-Day TrialEngagement PlatformOur Generative AI Engine integrates with all our CX applications via one connection. This means your knowledge sources and tone of voice will seamlessly flow across content in all solutions.
Set up and fuel your chatbot with accurate content in minutes. Generative AI automates quick responses without the need for training, configuration, or the creation of extra chatbot pathways.
Boost agent productivity and reduce workloads with AI-generated suggestions, enhancing writing quality, providing translations, and summarizing conversations all in one single view.
Personalize marketing campaigns and content to each individual customer. Generative AI creates relevant content based on user's data and preferences to build highly-tailored engagement.
No need to bring your own LLMs
Your data will not be used to train LLMs
No hallucinations or prompt injections
No PII is shared with our LLMs
LLMs hosted in Europe
Since the launch of ‘Sofia’, customer satisfaction rates increased by 29%. We were impressed by CM.com’s hands-on approach to identifying the best solution for DFS, as well as the strength and agility of their chatbot technology and ease of use for both employees and customers.
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
CM.com's customer service solution gives us the flexibility to stay ahead of the curve and communicate with our customers. This means we can respond to live chat messages via the website within 18.2 seconds on average, increasing our Happiness Rating to 89%.
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