Industry Solutions

For Any Industry and Use Case

Maximize performance and exceed customer standards with specialized solutions for your industry.

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We Are Here to Support Your Business

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Charities

Engage with your donors with a strong online strategy to increase retention and donation value.

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Financial Services

Develop capabilities to rise to new challenges, and offer experiences to live up to customer expectations.

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Government

Benefit from digitalization and optimize your Governmental services without losing the human touch.

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Healthcare

Improve experiences across healthcare journeys and reduce costs with real-time communications.

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Leisure & Travel

Take the next step in hospitality by extending the guest experience via mobile communication. 

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Logistics & Transport

Outperform the increasing customer expectations in the logistics & transport industry.

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Museums, Zoos & Parks

Ticketing, marketing software, payments, kiosks and much more, all in one platform with tailored advice.

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Music & Live

Boost your ticket sales by keeping your visitors engaged year-round through future-proof mobile communication channels.

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Professional Services

Modern consumers expect instant responses. Our technology lets you be on any channel, at any time.

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Retail & eCommerce

Be there at the precise moment your customers are ready to convert with our cutting-edge solutions. 

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Sports

Create experiences that go beyond the transactional to build a lasting relationship that’ll keep fans coming back for more.

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Tech & Media

Capture new opportunities in a world of accelerated digital transformation with conversational commerce.

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Utilities & Telco

See how Utility & Telco companies can explore a path forward with conversational commerce.

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OUR SUCCESSFUL CUSTOMERS

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Latest Articles

halo HALO

Test your AI agents at scale with Evaluate in HALO

You’ve updated an AI agent. The first test conversations go well, and the answers look better. But how do you know that improvement will hold up across thousands of customer conversations? Evaluate in HALO automatically tests different scenarios, running each one multiple times.

5 minutes read Oct 30, 2026
cm-logo-600x400 CM.com

How CM.com handled the recent PHP vulnerabilities

On October 21, 2026, two serious vulnerabilities in PHP, a programming language that powers many websites, became public. Several organizations took websites offline as a precaution.

2 minutes read Oct 22, 2026
halo-black-friday AI

Black Friday questions your AI agent should answer first

Most Black Friday customer service volume comes from a short list of questions: where is my order, when will it arrive, how do I return this. Two AI agents can take that repeat work over, so your team can help the customers who need real attention.

5 minutes read Oct 19, 2026
3 types of AI AI

AI agents for customer service: build or buy?

You want to use AI agents to answer customer questions and take work off your team's hands. Should your developers build them, or should you choose a platform you can configure for your organization?

8 minutes read Oct 08, 2026
Payments Processing Payments

Transaction processing: what happens behind every payment

Most businesses don't spend much time thinking about what happens behind a payment. A customer taps or clicks, the payment goes through, and the money reaches you. But behind every payment, a lot happens behind the scenes.

5 minutes read Sep 21, 2026
AI-now and future WhatsApp

Meta Business Agent: eligibility, setup, and what changes once it's live

You've decided to try Meta Business Agent. Before it goes live on your WhatsApp number, here's what actually needs to happen: eligibility, setup order, and what changes for your team the moment it takes over.

4 minutes read Sep 21, 2026
blog-ai-agents-live Customer Context Platform

Your Customer Conversations Are Full of Data. The Problem Is You Learn From Them Too Late.

Your customers tell you what they want, what went wrong and how they feel about your products every day. Most of that information is hidden inside conversations. AI makes it possible to turn those conversations into structured customer data in real time. Here is how we do that at CM.com.

5 minutes read Sep 10, 2026
sign-secure-banking AI

AI in customer service: 4 things to have in place for privacy, security, and compliance

AI Agents retrieve customer data, update appointments, and take actions in your systems. That puts privacy, security, and compliance front and center. Four questions determine whether your project stalls for months or goes live fast. Here’s what to arrange, and how HALO helps.

8 minutes read Sep 02, 2026
whatsapp business agent WhatsApp

Meta ships its own AI agent: what Meta Business Agent is, and where it fits

AI agents on WhatsApp, Instagram and Messenger aren't new, but Meta now supplies its own. Here's what Meta Business Agent does, what it costs, and how it compares to CM.com's own agentic AI platform, HALO.

6 minutes read Sep 02, 2026
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