Healthcare
The COVID-19 pandemic sparked a big growth in telehealth usage as consumers and providers sought ways to safely access and deliver healthcare (McKinsey).
64% of EU health care providers reported that their organization had increased its adoption of digital technologies to provide virtual support for patients (Deloitte).
The pandemic has opened doors for AI and digital technologies to solve complex problems and offer more tailored healthcare experiences (Pharmavoice).
Discover crucial touch points in the healthcare journey and learn how to add value to the interactions with your patients.
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Missed appointments impact time, resources and money spend.
Think of channels like SMS, WhatsApp, Facebook Messenger, Voice and more.
Automate your conversations with AI chatbots.
When diagnosing, treating, and providing medical services to clients, it is essential that they are kept informed at all times. Communicating on your clients' preferred channels is therefore key.
Providing the right equipment to clients is vital to their health and helps in diagnosing and treating. Since eHealth and portable health gadgets are more often directly sold to consumers, communication gets more important. Inform and support your customers.
Help clients make informed decisions. Everyone deserves the insurance and care that best fits them. Offering the best possible customer experience not only increases patient engagement and retention but also improves care.
Remind clients to refill prescriptions before their last dose and provide relevant follow-up information at the moment of need. In this way, your organization can become more efficient.
Clients expect care that fits their schedule and at their preferred location. Next to that, they prefer to be contacted through their most-used communication channels.
When it comes to health and patient information, data security is crucial. Providing an online infrastructure for communication comes with great responsibility. Therefore, ensuring availability, integrity, and confidentiality is a top priority.
Discover Our SolutionsInteractions influence how people perceive the quality of your care. Service anyone in a friendly and personal way. Whether it's a patient, family, or visitor. Discover how.
Marketing & Sales in healthcare should be done with care. After all, your message may be sensitive to its receiver. Discover how you can safely and carefully communicate in this industry.
Technology should work for people, not against them. Streamlining your operations will enhance the experience at all stages of the healthcare journey.
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