Logistics & Transport
To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% is not able to define a differentiated customer experience (KMPG).
Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).
A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.
With the rapid growth in e-commerce, consumer's expectation are changing. Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.
How can you outperform the customer expectations in the world of logistics & transport?
Watch the video to get an impression of what you can do with CM.com's solutions.
One of the main transformations within the automotive industry is the increasing connectivity. From connected cars, to connected customers, we have the tools to make it happen.
Improving the customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service and conversational AI.
With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.
DHL Parcel Benelux uses chatbot Tracy to communicate with both shippers and recipients; from businesses and consumers.
Since 2012 Chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre
SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.
Create commercial opportunities at every conversational touchpoint.
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