Retail & eCommerce
Maximize your impact with personalized conversational marketing campaigns. Say goodbye to juggling multiple tools and deliver seamless end-to-end customer journeys with a single platform.
Deliver a seamless omnichannel retail experience. Recover abandoned carts, send real-time tracking updates, and keep customers informed with order and delivery notifications on every channel.
Merge your customers’ favorite channels, customer data and service conversations into one easy-to-use inbox. Enabling your agents to work more efficiently and reduce wait times for customers.
With advanced AI features and omnichannel capabilities, our Engagement Platform connects data and technology for seamless, personalized communication across the entire customer journey.
Get in touch nowWith omnichannel marketing, chatbots and customer service all under one roof, you can do everything in one single dashboard.
Connect multiple data sources into one unified customer profile to ensure your data is actionable, and you can deliver personalized interactions anywhere in the journey.
Nothing is more powerful than the right message, at the right time. Our marketing platform supports data-driven OTT, email, and Voice campaigns that drive conversions.
Service interactions are make-or-break moments in customer relationships. Our AI-powered contact center solution empowers your team to efficiently help customers via any channel.
Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language. Technology has never been smarter and friendlier.
Our omnichannel platform can help you get better results across various sectors. Elevate digital communications to improve internal efficiency, meet customer's rising expectations for seamless product discovery, purchase, and service, and boost revenue.
New innovative players and disruptive business models are emerging and reshaping the market, pressuring traditional retailers to respond. Recognizing, acknowledging and adapting is crucial.
The number of eCommerce shops is rising. Making the environment competitive and challenging. Differentiating can be done by stepping away from the transactional business model.
Global tech giants are growing extremely and are reshaping the retail & eCommerce industry. At the same time, taking the online buying process to the proverbial ‘next level'.
The Engagement Platform is ideal for us because it is future-proof. With the data and available tools, we can better advise our customers. At Giga Meubel, everything revolves around customer needs, and at CM.com, our needs as a customer are also central to the collaboration.
For us, it's essential that all communication – whether it's a call, email, chat, social media, or WhatsApp – is managed from a single environment.
In some countries you see more emailing, others calling, while the chat as we have implemented is also widely embraced. It's great to be able to serve all those countries from one dashboard in their preferred way thanks to Mobile Service Cloud from CM.com.
Say goodbye to juggling multiple tools and deliver seamless end-to-end customer journeys with a single platform.
Implementations can be slow, complex, and expensive while customization needs pricey consultants, leaving you reliant on third parties.
We simplify things and put you in control with a guided onboard, an easy-to-use platform, and seamless integrations.
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Brick-and-Mortar Stores
