Product

• Mobile Marketing Cloud

  • TraceDock

Resolution

Installing TraceDock on your website requires two technical steps, which are explained in this guide. You don't need any coding skills to follow and execute these steps.

Step 1: Adjust DNS records

To allow TraceDock to run on your website, you have to add an A Record to your DNS configuration. You do this online, in the DNS settings of your hosting provider.

What is an A record?

An A record is a type of DNS record that maps your subdomain (alias) to an IP address. The implementation of TraceDock relies on A records to serve the TraceDock code and to become a first-party user identification and data collection service.

In the TraceDock user portal, you will get instructions about which A record you have to add to your DNS settings:

TraceDock user portal: See which A record you have to add

The A record has to be added in the portal of your own domain host (e.g. GoDaddy).
Log in at your domain host, go to the DNS settings where you add the A record.

You have to take care of the following:

• Key is the subdomain that you receive.

• Type is A record.

• Value is the IP address that we provide.

• TTL ('Time to Live') decides for how long the record can be cached. We advise at least 1 hour.

Do you want a different sub-domain?

We pre-selected a random subdomain from a list of 1000 most commonly used subdomains. If you require a different subdomain for your company, please contact us.

Are you using Cloudflare?

If you have Cloudflare enabled, you also need to adjust the Proxy Status of the endpoint in your Cloudflare dashboard so their caching is disabled. Adjusting your Cloudflare DNS settings to enable TraceDock can ben done in the 3 simple steps. Have a look at this help section.

Step 2: Install the TraceDock code

To activate TraceDock on your website, add the code in the < head > section of your website, before any Google Analytics or Tag Manager code. This snippet contains the JavaScript to activate TraceDock.

In the TraceDock user portal, you will see the instructions about which code you have to paste:

Copy and paste the code into the < head > of your website

The snippet needs to be added to every page you want to track on your website. We recommend you to add it to your website template to make sure the snippet is automatically added to every page of your website.

Send instructions to your developer (optional)

The configuration requirements are added to a pre-filled email, and can be sent over to your system administrator or developer. You can find this pre-filled email by clicking the green button that you will see in the TraceDock user portal.

Send a pre-composed email to the developer via our user portal