Introduction
The Mobile Service Cloud Pro suite offers access to an extensive range dashboards that provide insights into the operational and financial performance of your contact centre. The service cloud dashboards can be found within the Analytics Portal which is available in the CM.com nine-tile menu.
Dashboards overview
Each dashboard provides insights into a specific topic through various widgets, each designed with a particular purpose. Overall, the top widgets within the dashboards offer broader, more general insights, while the lower widgets allow for deeper exploration. All widgets are interconnected and rely on the same underlying datasets, enabling drill-down functionality to refine your analysis. Additionally, filters can be applied to narrow your search focus. The following widgets are available:
To find all information related to the dashboards, please visit the individual dashboard pages.
Available data period
The data used for the dashboard calculations covers a period of 1.5 years, which can be chosen as the scope for analysis.
Refresh rates
The data that is used to display the dashboards is refreshed every 24 hours.
