I accidentally archived a conversation in MSC. How do I get it back?

Product

• Mobile Service Cloud

Resolution

If you accidentally archived your conversation, the easiest way to find it back is using the filter option on the main dashboard.

Select the filter - Choose "Archive" for state. Add the filters needed. For example:

• [Start date] - [After] - [Date and time just before you archived your conversation]

• [Owner] - [is] - [Your name or the name of the owner of that conversation]

Once the layers are added to your filter, click the "APPLY FILTER" button. The conversation will most likely be in the results.

To make it a bit more clear, you can use the screenshot below: