Adding Resources

Resources can be added to GenAI's knowledge in the Knowledge screen via the web crawler and via files.

Web crawler

You can upload a web page by clicking the + button, choosing resource type 'Add web-crawler', and including your website's URL(s).

• If you want to crawl multiple subpages, you can use a wildcard (*). E.g. https://desk.company.com/solutions* will crawl all subpages underneath the solutions page.
• You can also exclude certain web pages from being crawled using the Web Crawler Blacklist on the Profile Settings screen

• Note that the crawler can crawl up to 48 hours in one go
• The best source for high-quality answers is naturally written text. That’s why product text like “Color: Black” also doesn’t work.

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Files

To upload a PDF or JSON file:

• Click the "+" button.
• Select "Upload file" as the resource type.
• Note: File size limit is 25 MB.

PDF

• PDFs can be in any format; they don’t need a Question/Answer layout.
• Text, lists, and tables can be read, but images are not supported yet.
• For the best knowledge extraction:
• Use text blocks between 10 to 400 words.
• Separate blocks or topics with two blank lines.

JSON

• JSON files should have the following format:

JSON Format

[

  {

    "trigger": "…",

    "content": "…"

  }

]

Please note that while it is possible to upload a file that contains multiple languages, this is not recommended, as it may lead to loss of information.

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Video

Below is a video on the Knowledge and Settings sections within GenAI.