How to perform bulk actions in Mobile Service Cloud Basic?
Mobile Service Cloud
It is possible to perform bulk actions in Customer Contact:
1. Select the chats you want to perform the bulk action with.
2. Click on the 3 dots:
3. Select the bulk action you want to perform
- Archive all: archive all selected chats
- Assign all: assign all selected chats to a specific agent
- Download all: download all selected chats
- Tag all: add a tag to all selected chats
Can’t find the answer you are looking for?
Ask for the help of our chatbot, or get in touch with our support team.
Select a region to show relevant information. This may change the language.
