Issue

I want to find my payout details in CM Payments.

Product

• Online Payments

• POS Payments

Resolution

Portal: You can find your payout details in the e-commerce portal via Reporting -> Default Reports. Select a time period and a report type (Payout Details Report) and click on 'Search'. In the Download column you can choose between an excel or csv file. The excel file will show detailed information about your payout.

Back office: With every payout, you’ll receive a pop number by email. The pop number refers to your payout reports. You can enter this number in the back office via Reports -> Payout Period. A pop number might contain several periods (payout reports). You can open each payout report by clicking on the underlined period number. If you want to check the payout reports in a specific period, just fill in the dates.