Handover

Behaviour

At the bottom of the Behaviour screen, the Handover mode can be enabled. When this is enabled, the user will be able to request for a live agent when no answer is provided.

The Handover mode can be enabled by selecting the Handover button. The following settings should be provided:

Live agent handover button text, being the message shown on the quick reply button presented along with the 'no answer' message.
First name prompt, being the first question presented to the user when starting a livechat handover. It should inform the customer and ask them to provide their name.
Email prompt, being the message shown to the user when asking them for their e-mail during the livechat handover