Goal

You know how you can use the filter to find conversations within the different inboxes of the Mobile Service Cloud.

Who can it help?

- Manager
- End user

How to filter the inboxes

You can use the filter to narrow down your search for conversations in the different inboxes of the Mobile Service Cloud. For example: you want to read conversations from a specific user, with a certain tag which have a last message from last week.

The filter allows you to filter for the current state of the conversation, giving you the following three options:

• Open, any conversation that's currently in a user's inbox.

• Archive, any conversation that's currently archived.

• Snoozed, any conversation that's currently snoozed.

+ icon
This allows you to add an additional filter.

Filter options

Start date:
Filter the results by setting a start date/time, determining whether the conversation(s) was(/were) started before or after the selected date.

• Before: conversation(s) was(/were) started before set date/time.

• After: conversation(s) was(/were) started after set date/time.

Last message:
Filter the results by setting a last message date/time, determining whether the last message was sent before or after the selected date/time.

• Before: last message was sent before the set date/time.

• After: last message was sent after the set date/time.

Subject:
Filter the results by subject (it could be that conversations don't have a subject, for example Whatsapp conversations)

• Contains: the entire subject must contain your input.

• Starts with: the subject must start with your input.

Owner:
Filter the results by selecting one or more users that should or should not be the current owner of the conversation(s).

• Is: the current owner is the selected user(s).

• Is not: the current owner is any user but the selected user(s).

Web store:
Filter the results by selecting one or more web store(s) that should or should not be the current web store(s) of the conversation(s).

• Is: the current web store(s) is/are the selected web store(s).

• Is not: the current web store(s) is/are any user but the selected web store(s).

Channel:
Filter the results by selecting one or more channel(s) that should or should not be the channel(s) of the conversation(s).

• Is: the channel(s) is/are the selected channels.

• Is not: the channel(s) is/are any channel but the selected channels.

Tags:
Filter the results by selecting one or more tags that are or aren't assigned to the conversation(s).

• Has: the conversation(s) have the selected tag(s).

• Has not: the conversation(s) do not have the selected tag(s).

Last rating:
Filter the results by selecting one or more rating(s) that should or should not be the last given rating of the conversation(s).

• Is: the rating is the last given rating of the conversation(s).

• Is not: the rating is not the last given rating of the conversation(s).

SLA:
Filter the results by selecting one or more SLA(s) that should or should not be the current SLA of the conversation(s).

• Is: the SLA is the current SLA of the conversation(s).

• Is not: the SLA is not the current SLA of the conversation(s).