What Should I Do if I Don't Receive the Answer I Expected to See?

If the question you typed in doesn't get the answer you were expecting, there are a few things you can do:

Check the Contexts for your Answers

The default answer cannot have any context assigned to it, but you'll see it if there is no special answer available for the context you specified.

If you were expecting the default answer but didn't get it, perhaps another answer was made the default. The default answer will have a purple circle (A) next to it in the articles editor.

If there are multiple contexts set on an answer, you'll only see that answer if all the contexts for the question you are asking match the contexts you've specified for the answer.

Check your Entities and Stop Words

Make sure that concepts that should be synonymous are in the same entity, and that terms that don't serve to characterize specific questions are added to the stop words. Having your entities and stop words in order will improve the semantic understanding of the system.

Add Navigational Support

If you've added a lot of very specific questions, the system may not find a good enough match. With navigational support recognition, you ensure that there are some questions in the system that provide more general matches to ambiguous user queries and only pick up on one specific word and some variations/synonyms.

Normalization

Conversational AI Cloud recognition is based on our use of normalization and NLP. Most of the time this is incredibly helpful at automating much of your recognition. Occasionally something gets normalized or stripped which shouldn't. If none of the above tips help, please send a ticket to Conversational AI Cloud Support so we can help you.