Users Roles Customer Contact privileges
Administrator:
Is allowed to adjust the configuration of the Customer Contact environment and answer any conversation. Takes up a seat.
Agent:
Is allowed to answer any conversation, but is only allowed to view the settings/configuration of the Customer Contact environment (not the statistics). Takes up a seat.
Watcher:
Is only allowed to read conversations. Does not take up a seat.
Disabled:
Is not able to access the Customer Contact environment. Does not take up a seat.
⚠️When the customer signs the order with us they decide how many "seats" they want to have. This is dependent on how many people will be working in CuCo.
