Product

• Mobile Service Cloud

Steps

Adding emails allows you to:

- Truly work from one dashboard which connects all your communication channels

- Add one or more email accounts

- Receive and reply to emails

- Route emails to specific team(s)

- Reply with predefined messages aka Quick Replies

- Reply with rich text, include attachments, format message layout and add emoticons

- Add notes and tags

- Report (wip) & statistics

How this works, you can find in the individual sections of our Customer Service

What is not (yet) possible:

- Set out of office replies – but consumers know that email is a relatively low speed communication channel. If they expect instance response, they would have used another channel