Issue

How can I change the role of a user on the CM.com platform.

Product

• Messaging

• Voice

• Mobile Marketing Cloud

• Sign & Identity

• Ticketing

• Platform - E-Commerce

Resolution

⚠️ Note: Only the Platform owner and Administrators are allowed to change the roles of the users.

1. Go to Settings in the top-right menu.
   
2. Select User
   
3. Click on the 3 dots next to the user
   
4. Click on "Edit"
   
5. Adjust the role and click on "Update"
   
6. The user role has been updated