Why does the entity word change?
When adding a word to your entities, it "normalizes" and converts the word to its base form.
Conversational AI Cloud
If you want to bypass the normalization process on a word that you want to add to an entity, send a ticket to Conversational AI Cloud support and they can override this for you.
Can’t find the answer you are looking for?
Ask for the help of our chatbot, or get in touch with our support team.
Select a region to show relevant information. This may change the language.
