Knowledge Center next icon V​ariables Mobile Service Cloud
Sep 08, 2022
1 minute read

V​ariables Mobile Service Cloud

I​ntro

Below is an overview of the variables that can be used within the templates in Mobile Service Cloud.

NameVariableFunction
Conversation Subject$Conversation_SubjectAdds the given subject in the conversation to the e-mail.
Web store name$Webstore_NameAdds the name of the webshop the conversation is send from.
Customer name$Customer_FullnameAdds the full name of the customer as set in the customer profile. First and last name.
Conversation URL$Conversation_UrlAdds a URL to the conversation. The chat widget will open on the website.
Conversation answered URL$Answered_UrlCustomer will receive a URL to rate the conversation if the customer is answered. The chat widget will open on the website.
Conversation not answered URL$Not_Answered_UrlCustomer will receive a URL to rate the conversation if the customer was not answered. The chat widget will open on the website.
Last message of the customer$Last_Message_CustomerWill add the last message of the customer to the conversation
Last message of the user $Last_Message_UserThe e-mail of the users 
Rating$RatingNot working
Conversation$ConversationThe full conversation within MSC will be loaded and send in the email
Conversation Plain$Conversation_PlainThe full conversation will be loaded and send as plain text
Conversation Light Grey$Conversation_Light_GreyThe full conversation will be loaded and send with light grey format
Conversation Mail$Conversation_MailThe full conversation will be loaded and send with standard mail format
User firstname$User_FirstnameThe firstname of the MSC user will be added
User lastname$User_LastnameThe last name of the MSC user will be added
User name$User_FullnameThe first and last name of the MSC user will be added
User Avatar URL$User_Avatar_UrlThe profile picture URL will be added
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