Monthly Report Dashboard

This dashboard allows you to compare your project month to month, with a focus on your user’s questions. Therefore this dashboard is focused on Articles (Q&A) and FAQ clicks, with some additional information on feedback and dialogs. It contains no information about events or link clicks and only limited information about FAQ searches (if available in your Chatbot). The standard filters apply.

When exporting this dashboard to PDF, we recommend exporting this dashboard in landscape format for better results.

Several widgets are used in this Dashboard to give more insight as to how your project is doing.

General Information Widget

This chart gives you, as the name says, some general information about interactions with your Chatbot. The column charts show the number of Sessions, the number of Articles (Q&A), and the number of FAQ clicks and FAQ searches (if available in your project) per day. The line chart represents the percentage of questions answered. With this graph you can easily discover discontinuity in the normal trend, which you can then investigate further.

Next you will see a table with this general information added up for the selected time period (default is last month) or average per day.

Sessions are calculated differently. The number of sessions is the most reliable and should adjust properly to context filtering as long as the context is one of those in the 'Sessions in Context' table further down on the dashboard.

If the dashboard is filtered on a context that is not always logged – you do not see its value in the 'Sessions in Context' table – this widget may under report the actual number of sessions.

Ratios Widget

Ratio of FAQ to Open Questions (Pie chart)

The pie chart under Q&A, FAQ and dialog ratio gives the overall ratio of FAQ clicks, FAQ searches, dialogs and open (Q&A) questions over the selected period. In the pie chart, dialogs and T-dialogs are included as they are activated by Q&A.

Ratios table

The ratios table gives absolute counts and relative ratios of each of article (Q&A), FAQclick, FAQsearch, dialog and T-dialog interactions. Please note that your project may not use all of these interactions.

Feedback Widget

For feedback the dashboard offers a pie chart (Feedback Labels) for the distribution of types of feedback (usually 'yes' and 'no', depending on the feedback options you offer), and a table (Feedback) with numerical information about the amount of feedback given, the percentage of positive feedback, the amount of interactions that could have received feedback, and the total percentage of feedback (with and without events).

Widgets counting feedback always report the number/percentage of interactions that received feedback. It is possible for an interaction to receive feedback more than once. When the widget is split out by feedback type, feedback is counted once for each type of feedback given. When looking at feedback in general, it is counted only once.

Sessions in Context Widget

This widget displays the contexts that were activated by an interaction in a session. Not all kinds of contexts are activated by every interaction, so these numbers may or may not add up with the total number of interactions.

In fact, if you can switch contexts easily on the website for your project, the sessions can be counted multiple times as follows:

• One session counted in the 'Sessions Count General info' widget (for one context)
• Several sessions counted in the 'Sessions in Context' widget because the logic counts the sessions for each context values it sees

Keep in mind that it is possible to have (for example) two interactions in a session, each within the same overall context, but with different context values. In such a case, the session will be counted twice within the overall context.

Categories per Classification

The Articles (Q&A) categories and FAQ categories tables respectively show how many questions were asked and how many FAQs were clicked in a particular category.

You can drill down into the following on the categories:

• Categories to feedback
• Categories to interactions

By default, these tables show all categories for all classifications.

Top 10 Widget

At the bottom of the dashboard, you will find a 'Top 10's' link which will open a widget in a pop-up screen.

You can download the following top 10 overviews from this widget:

• Top 10 answers with positive feedback: answers with the most positive feedback
• Top 10 answers with negative feedback: answers with the most negative feedback
• Top 10 Q&A answers: most activated answers from articles (Q&A)
• Top 10 FAQ Answers: most activated answers from FAQ
• Top 10 FAQ: most clicked FAQ
• Top 10 dialogs: most activated dialogs

Note that the Top 10 answers with positive and negative feedback only give you the absolute numbers of feedback given, not how these relate to the amount of activations.