Product

• Mobile Service Cloud

Steps

Here, you’ll read exactly how to connect Facebook Messenger to the Customer Contact dashboard below.

Click 'Channels' in the ‘Settings’ menu

Click ‘Add channel’ at Facebook

Click ‘Start’

Click ‘Continue with Facebook’

A pop-up will appear in which you can safely log in with your existing Facebook credentials

Follow the steps in this pop-up. Choose what you allow Customer Contact to do on your Facebook account

Select the page you want to connect to CM Customer Contact.

Attention: you need to have administrator roles on this page to be able to make the connection with Customer Contact. Read here how to get these admin rights

Make sure the box ‘Send messages from pages I manage’ is ticked and hit OK

In the Customer Contact dashboard, click on the page you want to connect

Done! From now on, you can send and receive messages within Customer Contact from the connected Facebook page.