Knowledge Center next icon How Do I Exclude Words Used in an Exception Event From Showing as Missing Recognition?
Sep 26, 2022
1 minute read

How Do I Exclude Words Used in an Exception Event From Showing as Missing Recognition?

Events toggle

It is possible for words that are used in exception events to show as missing recognition in the dashboards.

For example, your exception event might contain words such as 'Hello' or 'Hi' but they still appear in the 'Missing Words from user input recognition' widget in the Recognition Analysis dashboard.

To exclude these words from showing as missing recognition, simply add them to the stop words. Note that this solution can make it harder to identify if the event isn't working as it should.

group icon
Get support

Can’t find the answer you are looking for?
Ask for the help of our chatbot, or get in touch with our support team.

Contact Support
Is this region a better fit for you?
Go
close icon