What is a Transactional Dialog?
Transactional dialogs (or T-dialogs) are one of the interaction types of the Conversational AI Cloud platform. T-dialogs are a powerful feature and a great way to collect information from customers who would otherwise be filling out a form or transaction in a web-form, over the phone or even via live chat.
Transactional Dialogs can still be used; however, we now recommend building this type of flow with a standard dialog.
T-dialogs can be started by articles, events and dialogs. They are used to acquire structured input from a user in a conversational way, with the intention of using these inputs for a transaction of some sort. Unlike regular dialogs, t-dialogs follow one flow of questions and responses with no branching.
When the user asks a question containing several pieces of information, the t-dialog does two things:
- It saves all the useful elements comprised in the user input
- It asks for the missing information (if any)
After this, all the important data contained in the user input is captured by the t-dialog logic and an answer is sent, thus completing the transaction with the user.
This example shows a T-Dialog in action where the user input already contains the size of pizza they would like to order.
The T-Dialog engine checks the users input and automatically fills in the values for the relevant slots. Here you can see the T-Dialog automatically recognizes the pizza size slot and goes directly to the next open slot where a value needs to be filled in, in this case, the pizza style.
Notice the information retrieval continues in a conversational tone of voice with "Great Choice!" and "Mmm, Delicious!". This continues until the user has provided all the missing information and the transaction can be completed.
This is when the T-Dialog has reached its end: the transaction can take place and the user is now presented with the output of the so-called End Slot Event that confirms the order has been placed and gives an option for the customer to fill in a quick survey.
Package Type
This feature is available for Pro & Enterprise
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