What Are Stop Words?

Stop Words should be a list of common terms and expressions that users often use in their questions, but don't serve to make clear what their question is about.

Examples are:

• Articles (the, a, an)

• Auxiliary verbs (do, will, can, be)

• Prepositions (to, on, in, for)

• Personal pronouns (I, we, you)

• Common phrases people use for politeness' sake (please, thanks, cheers)

It's important to note that words that are added to the stop words:

• Can no longer be used for recognition anywhere

• Will not be shown as 'Missing Words' in the Gap Analysis Dashboard

So, use caution when you're adding stop words!

How to Add Stop Words

To add one or more words to your list of stop words, follow these steps:

1. Go to the Entities editor

2. Click the "Stop Words" button

3. Click on the add icon "+"

4. Type in a stop word and click the add icon "+"

5. Click the "Save" button

How to Remove Stop Words

To remove a word from your list of stop words, follow these steps:

1. Click on the Stop Words button

2. Click on the trash can icon next to the word you want to remove

3. Select Ok to confirm the deletion of the stop word

4. Close the stop word editor

Export Stop Words

Follow these steps to export stop words:

1. Go to the entities screen
2. Select the “stop words” button
   
3. Click on the more options icon next to the search bar and select “Export”
   

Import Stop Words

Conversational AI Cloud offers the option of importing multiple stop words at the same time through an import functionality exposed through the stop word screen. Below this guide, you'll find a standard list of stop words that you can download and import into your own project.

Follow these steps to import stop words:

1. Go to the entities screen and select the “stop words” button
2. Click on the more options icon next to the search bar and select “Import”
3. Click “Select a CSV file to upload” and select your import file
4. Click the “Upload and Validate” button
5. If you received an error message, resolve the error in your import file. Go back to step 3 and upload again until you receive the “upload and validation successful” notification
6. Click the “Import” button. A pop-up will appear for you to confirm the import process
7. Once your import is complete, you’ll see an “Import successful” message
8. Good job! You’ve imported a CSV file containing stop words. Check your imported stop words to control that everything was added correctly.

Download Standard Stop Words

Select a language to download a standard list of stop words that you can import into your own project:

• English
• Dutch
• German
• French
• Spanish