T-Dialogs Dashboard

The T-Dialogs dashboard helps you explore the way your customers progressed through your transactional dialogs, to find bottlenecks and to streamline the experience. In addition to the standard filters, this dashboard can be filtered on the name of a t-dialog and even on specific slots within the t-dialog by the use of one of the widgets on the dashboard.

T-Dialogs Completions

This widget shows the total number of interactions in T-dialogs and total number of sessions. The chart covers all T-dialogs and slots if no specific ones are selected; otherwise it only covers the selected values.

T-Dialogs per Day Widget

The t-dialog per day chart shows you the number of t-dialog interactions and sessions with t-dialog per day, so giving you a trend over time.

Activated T-Dialogs Widget

The ‘Activated T-Dialogs’ pie chart gives an overview of the usage of your t-dialog. This uses the number of sessions that a t-dialog was activated in. This way, all your t-dialog are counted equally, regardless of the number of slots required to complete the transaction. You can click on a section of the pie chart to focus the dashboard on that t-dialog.

Next to this pie chart is a bar-chart overview of the top 10 completed t-dialogs and their % completion. Select a t-dialog from the pie chart or the dashboard filter if this does not include the t-dialog you are interested in.

Activated T-Dialogs Slots

The Activated t-dialog slots chart shows you the number of times each slot was activated within a t-dialog while not all slots are filled. In addition, you'll also see for each slot how many users completed the t-dialog by filling out the given slot last.

By default, this shows the most activated t-dialog. When you select a different t-dialog from the dashboard filters or by clicking in the activated t-dialog chart, this will show the slots from the selected t-dialog. Click on the chart to focus the dashboard on the selected slot. This widget will not adjust, but the rest of the dashboard will.

Average # of Activations

The ‘Average # Activations’ gives an indication of how often we expect a slot to be activated. In an ideal flow of the t-dialog, we might expect every slot to be activated once while it's still open. All the slots, therefore, should each be activated the average number of times. Less, perhaps, if your customer provides information for more than one slot in a single response. So the slots that are activated more than average are the ones that need to be investigated. They are activated more than average because the values your user filled in are not as expected, or they are the slot where users decided not to continue with the t-dialog.

T-Dialogs Answers Widget

The final pivot ‘Answers’ allows you to investigate this more closely. From the slot name or the answer text, you can drill into a popup. On the popup dashboard, you’ll find a list of all interactions from your customers together with the response they received.

What Does 'Generic Error Message' Mean?

'Generic error message' is one of the dialog properties from a transactional dialog. This error message is activated when something goes wrong with calling the scripts for the t-dialog. If the generic error message has been activated, it will show in the interaction logs.