SSML stands for Speech Synthesis Markup Language. If you want to write natural content for speech or voice synthesis, you'll most likely use SSML. While regular text can sound as if a robot is talking, SSML gives you control of how the speech is generated. By using different elements to add pauses, give clear instructions on pronunciation – you can make your speech sound more natural.
Alexa and the Google Home device support SSML.
How do I get an SSML Project?
In Channels, you can configure different communication channels for your project. Each channel will have its own set of articles configurable in the CMS. Learn more about Channels here.