Knowledge Center next icon Native voice browser settings
Jan 09, 2023
5 minutes read

Native voice browser settings

Native Voice toggle

Intro

On this card we will explain the browser settings that need to be set up in order to have a seamless experience using Native Voice in Mobile Service Cloud.

Products

  • Native Voice

  • Mobile Service Cloud

Browser settings

To get you started with a seamless experience using Native Voice, some browser settings should be set in advance:

To get you started with a seamless experience using Native Voice, some browser settings should be set in advance:

  • make sure you hear sounds played by your browser

  • allow your browser to use your microphone

  • allow your browser to display desktop notifications

In the sections below, you are presented with an overview of how to apply the right settings per browser (Chrome, Firefox and Edge)

Make sure you hear sounds played by your browser

  1. Open your browser of choice

  2. Navigate to youtube

  3. Play any video and make sure you hear the sound of the video

If you don't hear any sounds, check if your speaker/headphones are muted or check the sound-settings of your OS.

Allow your browser to use your microphone

By default all modern browsers block access to your microphone. To be able to talk to your customers, acces to your microphone must be allowed (per website). To do so, take the following steps:

Chrome

  1. Go to https://app.robinhq.com/ in Chrome

  2. Click the lock-button in the address-bar

  3. Open Site-settings

image.png

  1. In the dropdown next to Microphone, select Allow

image.png

Edge

  1. Go to https://app.robinhq.com/ in Edge

  2. Click the lock-button in the address-bar

  3. Open Site-settings

image.png

  1. In the dropdown next to Microphone, select Allow

image.png

Firefox

  1. Go to https://app.robinhq.com/ in Firefox

  2. Make an inbound call and make sure it's routed to you and you see the toast

  3. Click Accept in the toast

image.png

  1. Wait for the conversation to open in the App

  2. In the popup that opens

    1. select your microphone device

    2. check Remember this decision

    3. click Allow

image.png

Allow your browser to display desktop notifications

All modern browsers support desktop notifications. Desktop notifications are messages that are displayed outside the browser as an overlay on top of all your opened windows. This makes it possible to notify users of some event that happens in a WebApp while it's minimized or behind other windows on your screen. We use these desktop-notifications to notify you about an incoming call when the App isn't visible or doesn't have focus. The below image shows an example of such a notification:

Pasted_Image_14_04_2023__13_34.png

By default browsers will ask you to allow or block desktop-notification (per website!). You specifically need to allow these notifications. To do so, take the following steps:

Chrome

  1. Go to https://app.robinhq.com/ in Chrome

  2. Click the lock-button in the address-bar

  3. Open Site-settings

image.png

  1. In the dropdown next to Notifications, select Allow

image.png

Edge

  1. Go to https://app.robinhq.com/ in Edge

  2. Click the lock-button in the address-bar

  3. Open Site-settings

image.png

  1. In the dropdown next to Notifications, select Allow

image.png

Firefox

  1. Go to https://app.robinhq.com/ in Firefox

  2. In the address-bar click the Notifications-button

  3. Click Allow
    image.png

group icon
Get support

Can’t find the answer you are looking for?
Ask for the help of our chatbot, or get in touch with our support team.

Contact Support
Is this region a better fit for you?
Go
close icon