Knowledge Center next icon Why do some Message templates get rejected by WhatsApp Business?
Sep 21, 2022
1 minute read

Why do some Message templates get rejected by WhatsApp Business?

Whatsapp Templates toggle

Issue

Some Message templates get rejected by WhatsApp Business.

Product

Messaging

Resolution

WhatsApp may reject message templates when they contain potentially abusive content such as abusive language or spam. Also, promotional content is prohibited. Finally, the text must be formatted correctly and should match the selected notification type.

Please consult Do you have guidelines for Message Templates? for more info and WhatsApp Template Format Error for debugging your template.

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