Search operators
Introduction
When using the search on the MSC dashboard you can sometimes get results that just are not what you were looking for, using search operators enhances the probability of finding the results you are looking for.
Resolution:
+ sign:
example: complaint + product
Displays results where both the word complaint and product are mentioned.
| sign:
example: complaint | delivery
Displays results where either complaint or delivery are mentioned.
- sign:
example: warranty - expired
Displays results where warranty is mentioned but expired is not.
* sign:
example: deliver*
Displays results where a word contains deliver, followed by any combination of letters.
" " sign:
example: "delivery product X"
Displays results where the words are found in the exact order as entered into the search, the combination of words in a different order will be excluded.
( ) sign:
example: complaint + (delivery | product)
Displays results where complaint is mentioned in combination with either delivery or product are mentioned.
