Intro

T​his card gives an overview of the service hours template, explaining what the different fields do.

Product

• Mobile Service Cloud

Resolution

T​emplate name:

A​s you might expect, the name of the service hours template, this will be shown in the dropdown menu for selecting a template in the web store settings.

Timezone:

The timezone used to determine the current time.

R​esponse time:

T​he desired SLA (Service Level Agreement) used for the non-instant channels for web stores using the template.

S​how score above:

T​he percentage at which the scores in the chat widget will be displayed.

S​et service hours:

F​rom:

D​etermines the starting time of the service hours for the indicated day.

U​ntil:

D​etermines the ending time of the service hours for the indicated day.

Video

Below you can find a video on how you can set up Service Hours in Mobile Service Cloud.