Variables Mobile Service Cloud
Intro
Below is an overview of the variables that can be used within the templates in Mobile Service Cloud.
| Name | Variable | Function |
| Conversation Subject | $Conversation_Subject | Adds the given subject in the conversation to the e-mail. |
| Web store name | $Webstore_Name | Adds the name of the webshop the conversation is send from. |
| Customer name | $Customer_Fullname | Adds the full name of the customer as set in the customer profile. First and last name. |
| Conversation URL | $Conversation_Url | Adds a URL to the conversation. The chat widget will open on the website. |
| Conversation answered URL | $Answered_Url | Customer will receive a URL to rate the conversation if the customer is answered. The chat widget will open on the website. |
| Conversation not answered URL | $Not_Answered_Url | Customer will receive a URL to rate the conversation if the customer was not answered. The chat widget will open on the website. |
| Last message of the customer | $Last_Message_Customer | Will add the last message of the customer to the conversation |
| Last message of the user | $Last_Message_User | The e-mail of the users |
| Rating | $Rating | Not working |
| Conversation | $Conversation | The full conversation within MSC will be loaded and send in the email |
| Conversation Plain | $Conversation_Plain | The full conversation will be loaded and send as plain text |
| Conversation Light Grey | $Conversation_Light_Grey | The full conversation will be loaded and send with light grey format |
| Conversation Mail | $Conversation_Mail | The full conversation will be loaded and send with standard mail format |
| User firstname | $User_Firstname | The firstname of the MSC user will be added |
| User lastname | $User_Lastname | The last name of the MSC user will be added |
| User name | $User_Fullname | The first and last name of the MSC user will be added |
| User Avatar URL | $User_Avatar_Url | The profile picture URL will be added |
