How to use the team inbox overview
Goal
I know how the team inbox overview works and how I can use it.
Who can it help?
- End user
How to use the team inbox overview
The team inbox overview has similar features as my inbox overview. How my inbox overview works can be found here.
How the team inbox overview looks like depends on which webstores are enabled for the team inbox overview. This can be different for each user and can be determined via the dropdown menu.
Different from my inbox overview is that the team inbox overview doesn't refresh automatically. You can refresh the team inbox overview by clicking on the refresh button 
Via the team inbox overview you have access to inboxes of everyone working in the Mobile Service Cloud. Simply by clicking on their name or profile picture you will see the current workload of that colleague. Please bear in mind that the Mobile Service Cloud will only show the conversations of that user based on the specific webstores that you have enabled.
Users are sorted in the team inbox overview based on how much workload they currently have in their inbox. Sortation works based on who has the most red (too late) conversations, orange (danger) conversations, green (on time) conversations and lastly the amount of open conversations. Clicking on the amount of conversations from another user allows you to forward them to yourself or another user.
Regardless of workload you can make certain users favourites by clicking on the star before their profile picture and name. That way they will be placed at the top of the list. If you select multiple users they will be sorted the same way as mentioned above.
