Product

• Mobile Service Cloud

Steps

You want to have an SMS number to use in Customer Contact.

You can request a number in Channels.

Go to your CM.com Dashboard

Click on Channels

Choose SMS

Click on add Number.

Select the country and choose a Machine-to-machine Number (M2M)

Request.

When your request is approved you can click on add destination under incoming messages.

Choose Customer Contact.

The number will be linked instantly to your Customer Contact app.