Product

• Mobile Service Cloud

Steps

Each of you can determine if you want to be notified by the systems that new conversations have been initiated. When new chats are appearing to your inbound overview, a customer needs your help. To grab your attention, you can set-up desktop notifications. You need to set this per browser via which you access Customer Contact.

To set up the browser notifications:

- Open Customer contact and go to settings

- Go to Notifications and enable the notifications