Live Chat
Your customers expect a response - instantly. A quick one-on-one chat can mean the world. With Live Chat software, in Mobile Service Cloud, you can easily create a chat widget on any web page.
Add a chat widget to your website to enable customers to reach you instantly, from any page. The widget is included in Mobile Service Cloud and can be easily implemented. You can customize the widget to match your brand and website style.
Agents can switch status to offline or online. If no one is available, the widget switches from live chat to email or chatbot. Add service hours to let customers know when they can reach you.
Show availability and service hours
Custom branding possibilities
E-mail fallback
Improve overview and take control over all your customer service interactions.
Find all chats in one convenient inbox. The conversation view is enriched with customer data, offering all the context you could need, such as previous conversations from any channel.
In the same view, you can ask a colleague a question, or forward the conversation to an external supplier. All within Mobile Service Cloud.
Consolidated view of all support channels per customer
360° customer profile, right next to the customer’s question
Collaborate easily with internal and external parties
Real-time pre-sales conversations help customers convert - invite them for a chat proactively. You can see what the user is doing, and assist them on your website. Based on behavior, such as visited pages, you can send proactive messages via Live Chat.
Inspire your team to generate more sales with sales tracking and 'win messages'.
Send proactive messages based on customer data and behavior
Measure your teams' sales contribution for each channel
Help customers navigate your site with co-browsing
How do you help customers outside of office hours? Or when no human agent is available? Integrate a chatbot into your chat widget to help customers 24/7.
With CM.com you can easily integrate a chatbot into your widget. Discover all our chatbot solutions.
Chatbot SolutionsBoost Service, Increase Sales: Improve response times and conversion rates.
elho's customer service team is now chatting in real-time with their website visitors. They improved their response times to 30s after implementing live chat.
Adding live chat helped Winparts enormously. They like that it's so personal. Adding live chat doubled their customer contact and increased conversion rates to 15%
There is more! With Mobile Service Cloud you can chat via live chat and any other channel from one inbox. A personal customer service solution.
Manage conversations from Live Chat, WhatsApp Business, e-mail, and other channels in one convenient Agent Inbox. Discover all efficiency enhancers for smart inbox management.
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
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WhatsApp has experienced over 60% growth year-on-year as a customer service channel. It’s growing fast, but what are the benefits of using WhatsApp Business for customer service? And how can customer service agents manage the increasing inbound enquiries via WhatsApp? In this blog, we'll discuss why WhatsApp Business benefits customer service and how to efficiently handle incoming messages with CM.com's Mobile Service Cloud.
The market for generative AI has experienced significant growth, with over $14.8 billion of venture capital invested in startups building their products on Large Language Models like OpenAI’s ChatGPT and other generative AI tools. The space is witnessing a boom, evident from the high number of website domain registrations in the field every week. The key challenge for most companies is to find out what’s going to propel their businesses.
Do you recognize the feeling? Imagine you want to change your address, send a message, and await a reply. And you wait. And wait some more. Do you feel annoyed? Or will you try to get the job done via another channel? Now, back to your business. How easily can your customers reach you via their preferred channel?
Even the most easy-going among us can get a bit nervous if we don't know what's going on with our order. We've all been there, combing through our emails from the past month searching for payment confirmation, or fretting about whether our product has accidentally been shipped three-quarters of the way around the world to an unknown location, never to be seen again.
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