Live Chat
Your customers expect a response - instantly. A quick one-on-one chat can mean the world. With Live Chat software, in Mobile Service Cloud, you can easily create a chat widget on any web page.
Add a chat widget to your website to enable customers to reach you instantly, from any page. The widget is included in Mobile Service Cloud and can be easily implemented. You can customize the widget to match your brand and website style.
Agents can switch status to offline or online. If no one is available, the widget switches from live chat to email or chatbot. Add service hours to let customers know when they can reach you.
Show availability and service hours
Custom branding possibilities
E-mail fallback
Improve overview and take control over all your customer service interactions.
Find all chats in one convenient inbox. The conversation view is enriched with customer data, offering all the context you could need, such as previous conversations from any channel.
In the same view, you can ask a colleague a question, or forward the conversation to an external supplier. All within Mobile Service Cloud.
Consolidated view of all support channels per customer
360° customer profile, right next to the customer’s question
Collaborate easily with internal and external parties
Real-time pre-sales conversations help customers convert - invite them for a chat proactively. You can see what the user is doing, and assist them on your website. Based on behavior, such as visited pages, you can send proactive messages via Live Chat.
Inspire your team to generate more sales with sales tracking and 'win messages'.
Send proactive messages based on customer data and behavior
Measure your teams' sales contribution for each channel
Help customers navigate your site with co-browsing
How do you help customers outside of office hours? Or when no human agent is available? Integrate a chatbot into your chat widget to help customers 24/7.
With CM.com you can easily integrate a chatbot into your widget. Discover all our chatbot solutions.
Chatbot SolutionsBoost Service, Increase Sales: Improve response times and conversion rates.
There is more! With Mobile Service Cloud you can chat via live chat and any other channel from one inbox. A personal customer service solution.
Manage conversations from Live Chat, WhatsApp Business, e-mail, and other channels in one convenient Agent Inbox. Discover all efficiency enhancers for smart inbox management.
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