Tag "Chatbots"

Jul 12, 2023 • Chatbots

DFS Revamps Online Customer Experience With CM.com’s AI-Powered Chatbot Technology

The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.

Apr 12, 2023 • Chatbots

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Jul 13, 2021 • Chatbots

CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences

By combining rule-based and AI technologies, Conversational AI Cloud provides highly effective services that enrich both the user and employee experience.