With the recent integration of Rich Communication Services (RCS) into Apple's iOS 18.1, all major manufacturers now support this technology. This leads to a big increase in the use of RCS messages. “RCS offers more features and is more secure, making it an attractive channel for customer communication,” said Jeroen van Glabbeek, CEO of CM.com. “I expect RCS to become a primary choice for customer contact.”
CM.com's event app, Appmiral, has introduced a new SOS alert feature for quick emergency assistance. Festival-goers can now easily contact security or first aid personnel through the app. By directly connecting with responders and sharing their live location, help can be provided swiftly and effectively.
CM.com, a global leader in cloud software and a provider of communication, ticketing, and payment platforms, has developed an innovative solution that allows consumers to make card payments without an internet connection. This breakthrough in the world of cashless payments offers numerous benefits for consumers, businesses, and event organizers.
Hedon and CM.com will collaborate intensively over the next four years to elevate the overall visitor experience and internal processes to an even higher level. Hedon will receive all the tools to integrate ticket sales, marketing, and visitor support, allowing it to take a leading role in the world of music venues.
Breda – In a period of fast pacing innovations, YourSurprise is rewarded by a top three spot of the Shopping Award for their Generative AI case powered by the Engagement Platform of CM.com. This recognition highlights the amazing commitment of YourSurprise to embrace the latest innovative developments and setting new benchmarks in customer service for the future.
In 2024, the Olympic and Paralympic Games will take place in Paris. During these spectacular events, NOC*NSF, with the TeamNL Houses, will establish a meeting place for orange fans to come together and enjoy matches and celebrations. CM.com and NOC*NSF have entered into a multi-year deal to fully support this initiative, with CM.com assisting in creating the ultimate fan experience before, during, and after the event through ticketing, an event app, and mobile communication.
Breda, The Netherlands, 26 September 2023 - CM.com, a leading provider of Communication Platform as a Service (CPaaS) solutions, is proud to announce the launch of its cutting-edge feature, 'Safeguard: Destination Management.' This innovative addition to the company's robust platform empowers customers to protect themselves against artificially inflated traffic (AIT) fraud by managing messaging traffic to specific destinations.
Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.
This weekend, the 36th edition of Pukkelpop will take place, during which CM.com and Appmiral will expand their partnership with this leading European festival. As a result, Pukkelpop will be better equipped to reach younger generations through innovative communication methods. Appmiral has already been facilitating the festival app for the past 10 years. This year, the partnership will primarily be extended with customer service tooling, while in upcoming editions, the marketing tooling will also be fully utilized. This marks a promising step forward in targeted and innovative festival communication.
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