Voice Platform
2024 June | Voice
Improvement | Added Voice FlowBuilder documentation
You can now find more FlowBuilder features, configuration details and examples on https://developers.cm.com/voice/docs/introduction.
Improvement | Added Premium TTS and Voice FlowBuilder Executions to pricing sheets
Premium Text-to-Speech allows you to add high quality voices to your Voice API (i.e. Notifications, OTP), Voice Campaign or FlowBuilder calls. You can now find the costs as part of these price sheets under the ‘'Additional Services’' tab.
Voice FlowBuilder Executions covers the costs for inbound or outbound calls via a flow. You can now find the costs as part of these price sheets under the ‘'Additional Services’' tab of the price sheet.
Improvement | Added Voice Insights as app to the App Center
Voice Insights is now also added to the App Center. Voice Insights replaces the previous Voice Logging and Voice Analytics applications.
Improvement | Improved call forwarding in Voice FlowBuilder
Fixed an issue were it was possible to configure a call forward to the same phone number the flow was configured to. This resulted in a loop with failed calls as a result. This is no longer possible and an execution error will be shown if you accidently configure this.
2024 May | Voice
Improvement | Added SIP Encryption for Inbound calls
You can now enable SIP Encryption for Inbound calls via our tooling! This way you ensure that all inbound calls on our platform are encrypted.
To configure this, visit the Voice Management app and select Distribution Groups. Under Distribution Groups add or edit your IP-address and/or domain on which you would like to receive voice calls:
Edit your IP-address or Domain on which you receive voice calls
When adding or editing your IP address or domain, you should enable the following two options:
- Transport: To ensure the signaling of inbound calls is encrypted, select TLS.
- Media Encryption (TLS required): to ensure the media of inbound calls is encrypted, select SRTP under media encryption. For this, enabling the TLS in the first option is required.
Select TLS (signaling) and SRTP (media) for encryption
Improvement | Added Fallback Distribution Group
You can now add a Fallback Distribution Group via our tooling! A Distribution Group includes the IP addresses or domains you use for receiving voice calls from our platform.
With the addition of a Fallback Distribution Group, you now have the option to fall back to a different set off IP-addresses or domains in case your primary ones are temporarily unreachable. When a Fallback Distribution Group is configured, our platform ensures inbound calls are routed to your preferred fallback configuration.
To configure a failover Distribution Group, visit the Voice Management App and select Numbers. In Numbers, edit the Distribution Group that requires a fallback.
Thereafter, add the Fallback Distribution Group and select Apply to save your setting:
Configure the Fallback Distribution Group and Select Apply to save your setting
Improvement | Added additional Input Variables IVR FlowBuilder
You can now use the symbols * and # as input variables in the IVR Menu.
2024 April | Voice
Improvement | Added actual call duration to Voice Log for destinations with larger billing increment.
For destinations with a larger billing increment (1/60 or 60/60 etc.), the actual call duration is now shown in Voice Log as part of the Voice Insights App. This allows you to retrieve the actual call duration in your logs and CDRs instead of having to calculate this yourself based on the start and finished time of the call.
Improvement | Fixed issue in FlowBuilder where it was a possible to delete a call flow connected to an active number.
Fixed issue in FlowBuilder where it was a possible to delete a call flow with an active number. This is no longer possible. Before deleting a call flow, please ensure to remove or configure the number to a different flow via ‘Numbers’ in Voice Management.
2024 March | Voice
Improvement | Added Audio Files to Voice Management App
We have moved the Audio Manager to Audio Files as part of the Voice Management App. This way all of your voice configurations are centralized in one application. You can find your Audio Files under Voice Management App. You can also read more about Audio Files on our Developer Documentation.
Improvement | SIP Connectivity configuration
We improved the configuration for SIP Connectivity in the Voice Management App by changing plain IP-addresses to a DNS overview:
This improvement has not changed your current technical configuration with our platforms. Our IP-addresses also remain the same. However, we do encourage you to start using our DNS address instead of plain IP-addresses. This way we can manage redundancy between our platforms while you no longer have to worry about this. You can still use our IP-addresses in your configuration if you wish as shown under "Unable to connect via DNS".
Please ensure to download your latest Techform when you want to whitelist our IP ranges. You can download your Techform via Voice Management under SIP Accounts:
2024 January | Voice
Feature release | Voice SIP Encryption for Outbound Calls
We now support SIP over TLS and SRTP for outbound calls. Using our TLS endpoint along with SRTP your connection to our Voice Platform and media will be encrypted. We advertise DNS SRV records for TLS for easy configuration.
To start using TLS please navigate to the Voice Management App. In the Voice Management App ensure you select the available region.
Please ensure to download your latest Techform for the DNS settings which are required to send encrypted calls. You can download your Techform via Voice Management under SIP Accounts:
2023 December | Voice
We are thrilled to unveil our latest addition – the Voice Insights App! Now offering more advanced analytics views and a turbocharged logging performance, this tool is designed to elevate your experience and empower you with comprehensive insights into your voice traffic. While the tool is still in its Beta version, we invite you to be among the first to explore its capabilities by visiting Voice Insights App.
Feature release | Advanced Analytics Views: Gain a deeper understanding of your traffic profile, allowing you to make more informed decisions.
Improvement | Logging Performance: Enjoy a smoother and faster logging experience for seamless interaction with the app.
Seamless Integration: In the upcoming weeks, the new Voice Insights App will seamlessly replace the existing Voice Logging, Analytics, and CDR pages. This consolidation will provide you with a unified platform, ensuring you can effortlessly access and utilize all these powerful features in one centralized location!
