Service
Simplify customer service processes by automating routine tasks, shortening response times, and lowering costs for more efficient support.
Improve self-service options with AI tools, allowing customers to quickly find answers on their own, reducing reliance on direct support..
Provide your customer service team with Generative AI and real-time insights, helping them resolve issues quickly and deliver excellent support.
Easily grow your customer service capacity with flexible solutions that adapt to your business needs, ensuring consistent quality during busy periods.
Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language at scale. Technology has never been smarter and friendlier.
Watch demo videoOur AI-powered customer service solution empowers your team to quickly find the right answers to all questions and efficiently help customers via any channel.
Watch demo videoDeliver customer value from day one with a single platform
Minimise Total Cost of Ownership with unified solutions in one platform
Receive support across all applications from one centralised team
Offer a unified way of working with simple UX for all applications
A comprehensive view of data to facilitate decision-making and analysis
At CM.com, we focus on your customer service needs. We offer tools that enhance your support experience, providing prompt assistance and personalized interactions to help you build strong relationships and deliver exceptional service.
Read moreCM.com has been the perfect partner for us. Not only is the service provider reputable but the team is invested in the continued success of our business, and are as mindful as we are in achieving effective (two-way) customer communications that will last a lifetime.
For us, it's essential that all communication – whether it's a call, email, chat, social media, or WhatsApp – is managed from a single environment.
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away.
Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Read more in our blogService interactions are make-or-break moments in customer relationships. Our AI-powered contact center solution empowers your team to efficiently help customers via any channel.
Say goodbye to clunky scripts. Our AI solution transforms chatbots into dynamic, human-like conversationalists—no coding needed. Elevate customer support 24/7.
Effortlessly build a chatbot tailored to your sources. Seamlessly accessible across all channels, with a smooth hand-over to live agents.
Say goodbye to juggling multiple tools and deliver seamless end-to-end customer journeys with a single platform.
Easily integrate customer service and AI tools to create a unified experience for both your customers and agents. It’s quick and easy to set up without coding.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.
In the overcrowded event industry, it's getting tougher to keep your ticket sales going strong. The competition is huge, and everyone's targeting the same audiences. Chances are that a festival with empty lineups and expensive tickets won't survive five years from now. Invest in your brand, innovate, and stand out – that's the only way to build a solid foundation for the future. We've got 7 trends for you to hop onto and make sure you're ready for what's to come.
Great customer service results in a positive customer experience. The impression your customers have, affects how they see you as a brand. Ultimately, this impacts business performance and revenue. No wonder you want to improve your customer service. To make an impact on your business, you need to generate data and insights from your customers and your customer service team. What are the actual customer needs and preferences? And how is the team currently performing?
What’s so great about sports is that it connects all kinds of people. On the other hand, knowing no two sports fans are alike makes it challenging for sports organizations to address different fan segments. The organization behind the Formula 1 Heineken Dutch Grand Prix acknowledged this challenge and didn’t just pack the CM.com Circuit Zandvoort with their best fans. Instead, they’ve managed to enhance their fan experience right at their first racing event in 35 years. What’s more, they keep improving fan engagement year on year. Curious to know how? We’ll share five insider tips on how the Dutch Grand Prix enhanced its fan engagement before, during, and after the race.
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
What is needed for the best Formula 1 Heineken Dutch Grand Prix experience? A good, fair race of course. Racers who are on top of their game? Good food and a nice cold beer? All the above are true. But there are also unseen factors that contribute to a great day at the Dutch Grand Prix. Payments during an event are seen as a given, a necessary evil perhaps, but they can truly make or break the experience for a visitor. Learn more about our Payments solutions at the Dutch Grand Prix and how they contributed to this awesome event.
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