At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software.
Our Trust Center connects you to the latest information on the security, reliability, privacy, and compliance of our products.
We are committed to keeping our customers’ data secure, aligned with the strictest security measures available on the market.
View information on our certification and policies: certifications, assurance, and corporate policies like Code of Conduct, whistle-blower, and fraud management.
Our privacy program is focused on protecting privacy, providing transparency and building trust. View our statements, (sub) processors & more.
View our company information and the terms and conditions of our global CM.com entities. Including general and product-specific terms, data protection agreements and service level agreements.
CM.com has combined best practices on risk management with the specific type of organisation and culture in a value added model of risk management, freedom where possible, controls where necessary.
CM.com, via independent auditors, periodically assesses the quality of our services to the latest insights, legislation, and standards (like ISO and PCI DSS). CM.com continually works to improve the quality of the services and aims to be transparent about it.
Quality Management
To outperform expectations we need to maintain a clear view on the wishes and requirements of our clients and other stakeholders.
Environmental Management
To ensure a constant focus on environmental impact, social responsibility and corporate governance.
Information Technology Service Management
To constantly deliver high quality products and effective support.
Information Security Management
Protecting data and services is crucial in many ways.
Information Security Management for Cloud Services
Addressing protection of data and services and shared responsibilities in the cloud.
Personal Information Protection in Cloud Services
Addressing protection of personal data and related shared responsibilities in the cloud.
Read more about the implementation of our information security policy.
CM.com is ISO 27001, 27017, 27018, 9001, 14001, and 20000 certified for their services delivered to customers. The services in scope as stated in the ISO certificates are:
"The delivery of: CPaaS (Messaging & Voice), SaaS Platform (Mobile Marketing Cloud, Mobile Service Cloud, Conversational AI Cloud), Ticketing Platforms (General Admission, YourTicketProvider, Global Ticket, Seated), Identity and Sign Services, Online Payment Services."
This complaints process can be used by CM.com customers to express dissatisfaction with our services. Email [email protected] in order for us to process your complaint in the best way.
Please include the following information:
Your full name
Your address
Your CM.com CRM id
A detailed description of your complaint
Please include copies of documentation or proof supporting your complaint
We will confirm the reception of your complaint within 2 business days and strive to resolve the complaint within 15 business days. If for some reason we are not able to reach a solution, we will let you know.
Please be aware that complaints must be made with a reasonable time limit. Therefore, complaints may be rejected if they are received more than 2 years after the fact.
This process does not cover complaints brought by persons or organizations that are not customers. For specific consumer questions with regard to;
Ticket sales you can contact our Consumer support via Phone or WhatsApp on +31 (0)20 244 2877
For generic questions, you can contact our support team.
At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software.
Our Trust Center connects you to the latest information on the security, reliability, privacy, and compliance of our products.
Contact the Risk TeamIn this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.
Even if you’ve never heard of “smishing” you have almost certainly been the target of this type of cyber fraud. Smishing weaponizes SMS messages to scam recipients into disclosing sensitive personal information or to unwittingly infect a mobile device with malware.
With each technological advance, criminals find new ways to defraud businesses – and Communications Platform as a Service (CPaaS) is no exception. Organizations as diverse as Formula 1, the Dutch Red Cross, and DHL are enjoying the customer experience and conversion benefits of CM.com – and fraudsters want to get in on the act. Though we take every measure to assure your safety, it will not stop criminals from trying. But there are some additional steps you can take to help prevent fraud.
At CM.com, we enable organizations to connect to their customers and offer them a superior customer experience through our state-of-the-art cloud software. Transparency, quality, and trustworthiness are at the core of our products and services. This is why we are happy to announce the introduction of the Trust Center, a place where everyone can have insight into security, privacy, risk, and compliance within CM.com.
On March 31st a severe vulnerability in the Spring Core Framework was discovered known as "Spring4Shell". With this post we would like to share with our customers how CM.com responded to this zero-day exploit.
Getting permission to text your customers is one of the first rules of SMS marketing. Opt-in text messaging protects consumers by reducing unwanted spam and ensuring they only receive texts from businesses they actually want to hear from. Today we’ll go over why opt-in text messaging is required for SMS compliance and how to use SMS opt-in policies to obtain legal permission to text your customers.
When SMS Messaging is a critical part of your business processes it’s important to work together with a partner which ensures high availability. For almost 10 years, CM.com provides a double redundant SMS gateway to her high-end customers. From now on this high availability is ready for all our customers.
Is May 25th, 2018 – the day the GDPR went into effect – a day you don’t particularly like to look back on? Many companies still believe it is difficult to be GDPR compliant when sending out marketing messages to customers. Quite a pity, because being GDPR-compliant can be quite easy, using this practical guide.
Almost ten years ago CM.com was the first in the market to provide high-end customers, like banks and governments, a double redundant SMS gateway. And it was a huge success, we won almost all deals in those markets in our home markets.
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