Meet your customers on their preferred communication channels. With Viber for Business, offer your audience rich, instant, and interactive experiences they desire. Leverage the full power of Viber for Business, enhancing marketing, commerce, customer service, and security.
Leverage Viber for real-time updates, such as package delivery notifications or invoice reminders, seamlessly integrating it into your business ecosystem to elevate your customer service.
Enhance your customer service with interactive messaging, offering prompt assistance for customer questions and concerns to foster stronger relationships.
Guide customers with personal product suggestions, answer questions and provide support for confident purchases. Create a satisfying shopping experience that fosters loyalty and repeat sales.
Ensure customer security by using Viber for secure one-time password messages, bolstering the protection of your business and improving overall security.
Verified Sender information is presented when users interact with a legitimate business, fostering trust for the consumer.
Engage your audience when relevant to them with live chats and calls, ensuring the personal support they need and boosting your conversions.
Viber offers secure communication through end-to-end encryption, ensuring that messages and media shared are protected from unauthorized access.
Message delivery is guaranteed. If the recipient lacks an internet connection or doesn't have Viber installed, our system seamlessly switches to SMS as a backup.
Viber boasts 1 billion users across 193 countries worldwide, with its global community expanding every day, facilitating over 7 million interactions every minute.
With its suite of business communication tools and features, it enables companies to engage with their audience with personalized, highly relevant content.
Its global reach, combined with its trustworthiness, makes it a valuable platform for businesses looking to build and maintain strong customer relationships.
Contact UsIntegrate Viber directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Viber? With Mobile Service Cloud, you can interact with your customers in one easy-to-use inbox.
Send Viber marketing campaigns with Mobile Marketing Cloud and create personalized omnichannel experiences that increase customer engagement.
Customer engagement today happens on a variety of online messaging channels to attract, engage, interact, and convert.
In this guide, you’ll see how using the most relevant messaging channels can do the same for your business.
Download the guideThe holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalized ways. Messaging channels like WhatsApp, RCS, and SMS can help you create an unforgettable customer experience this Christmas. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Cybercrime and spam messaging is on the rise. Criminals attempt to impersonate trusted businesses in the hopes of scamming loyal customers out of their personal details, login credentials, and even banking information. This damages the trust between customers and businesses. How can you tell which messages are legit, and which ones aren't? RCS Business offers verified sender profiles, helping customers identify official business accounts so they can engage with business communication with confidence.
RCS is a rising star among the messaging channels. It combines the reliability of the SMS network with the added benefits of rich media and other modern messaging features. Its only hiccup was reach - iOS didn't support RCS. Until now.
Using SMS customer service templates not only saves time but lets your support team create personalized, on-brand communications with just a few clicks. Today we’ll share business text message templates you can use to give your customers the information they need — fast.
Organizations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case? Let's dive into the details
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favorite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
Safeguarding company data against security threats should be on the top of the priorities list for every modern company. Especially since A2P, or application-to-person messaging fraud is on the rise. Read all about the different types of A2P fraud and what steps you can take to avoid being the next victim.
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