CM.com connects messaging, marketing, service, and events. All teams work from one customer profile instead of juggling integrations.
A CPaaS vendor gives you APIs but no software. A marketing cloud gives you campaigns but no idea what your support team knows. A service tool gives you conversations but no idea what your marketer just sent. CM.com is the only platform where your developer, your marketer and your service team all work from the same data layer, without a single integration headache between them.
Request a demoWhether you're a developer looking for APIs, a marketer building campaigns or a service team handling conversations. CM.com has a place for all of them, and because it all runs on one customer profile, switching between them is seamless.
By the time you rebuild for their channel, they're gone. One API for SMS, WhatsApp, RCS, Email, Instagram, Messenger, Viber, Line. Build once, reach everywhere. Meet customers where they already are, instantly.
Real personalisation means the right product, at the right moment, for that one person. CM.com connects your customer data directly to your campaigns. AI-driven recommendations, fully personalised emails, journeys built around individual behaviour.
AI agents handle the repetitive work automatically. Human agents step in with full context when it actually matters. An intelligent inbox combined with HALO agents that resolve, escalate and inform. Less pressure, faster resolutions.
HALO is our AI agent platform, and the fastest way to see what CM.com can do. It connects to your systems, learns your business, and starts handling real customer interactions in days, not months. Just describe what you need, and HALO builds it. No coding required.
Discover HALOCRM, order management, helpdesk. HALO plugs into what you already have.
No coding. Tell HALO what your agents should do, and it builds them.
WhatsApp, email, voice, live chat. Same agent, every channel, from day one.
"We wanted more than just handling questions. We wanted to truly help customers, in their own language, at their own moment, without overloading our team."
Anne-Louise, Conversation Designer
SMS plays a crucial role in BMW's ConnectedDrive services. CM.com's global reach means BMW doesn't have to worry about which routing or mobile network to use; CM.com takes care of it with the SMS Gateway.
BMW
"CM.com felt like an extension of our team. They weren't just a technology partner, but truly invested in the success of the project and the fan experience."
Marloes Wesselink, Project Manager TeamNL Huis
"We were looking for a partner that could not only help us optimise our ticketing process, but could create a superior fan experience. With the innovative software and data insights of CM.com, we were able to optimise the entire fan journey."
Teun Verheij, Formula 1 Heineken Dutch Grand Prix
"We didn’t just want a chatbot on the side. We wanted an AI colleague we can understand and train ourselves, that fits into our systems and really supports both our customers and our team.”
Elles, Manager Jewelry Services & Customer Service
Companies running on the CM.com platform worldwide
Telecom, Meta & Google connections. Every channel, direct routes.
Ranked CPaaS Leader by Juniper Research. Four years in a row.
Building CX solutions. Complete customer journey in one platform.
GDPR compliant, ISO certified, and regulatory excellence
See how CM.com's AI-powered platform can help you deliver seamless experiences across every touchpoint.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
Ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting its digital space and customer interactions, and different needs require different solutions. That's why CM.com has introduced its "Build Your Own Verification", a flexible and customisable verification tailored to each business's specific needs.
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
The event organisers that are killing it share a common quality: they understand their core audience inside-out. Developing Buyer Personas – essentially, detailed profiles of your target audience – is a smart step towards this. The process of putting them together makes you think critically about your audience, while the personas themselves can be used to guide everything from curation to promo. Let’s break down what goes into a winning Buyer Persona and explore how you can use them to fuel ticket sales and grow your events business.
The holiday season is here, bringing a valuable opportunity to connect with customers in a more meaningful and personalised way. By using messaging channels like WhatsApp, RCS and SMS, your business can stand out by delivering curated offers, support, smart deals and festive cheer directly to your customers' phones. These interactions can create a memorable customer experience. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but drive sales during the busiest time of the year.
With cybercrime on the rise and rules and regulations rightfully getting stricter each year, you as a business must keep up with the pace of online security. Traditionally, a lot of organisations apply Multi- or Two-Factor Authentication (MFA or 2FA) to secure accounts and protect sensitive data. And for a lot of cases, it works well. But, to truly know your customers, Mobile Identity Services can help.
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