The Platforms Behind Businesses Worldwide

Missguided launched a chatbot as the first step in its journey to customer service automation, decreasing live contacts and costs by 14%.

DFS enhanced its customer experience, providing an improved and more innovative service via the AI chatbot ‘Sofia’.

Orbit put chatbots at the heart of its customer service offering to free up its customer service team to deliver real value.

NI Water’s partner, IPI, approached CM.com to help create the ‘Ask NI’ chatbot for the NI Water website and get customers faster answers.

VIVID launched its omnichannel chatbot and voicebot to fast-track queries and automatically share knowledge with its customers.

DHL Parcel Benelux implemented its chatbot, Tracy, to deliver easier and faster service for both shippers and recipients.

Cymba uses SMS, RCS and WhatsApp via CM.com's Business Messaging API to deliver high-touch engagement to and for its charity partners.

Takeaway.com informs millions of consumers that their food orders have been received via SMS, using the CM.com SMS Gateway.

Domino’s uses WhatsApp to recruit and connect with candidates; applying for a job is as easy as texting family and friends.

KFC implemented its WhatsApp ordering channel via CM.com, allowing customers to place orders via WhatsApp and collect food easily.

Radius uses CM.com's solutions to communicate with customers across channels, streamline service and cross-sell its vast product range.

Etam uses CM.com's SMS solution to send customers promotional offers, authentication codes and loyalty campaigns.

Revolution Beauty uses CM.com's Mobile Service Cloud to streamline and improve customer service, increasing productivity by 50%.

elho uses Live Chat and WhatsApp via Mobile Service Cloud to help its team offer faster service and inspire customers to make their lives greener.

My Jewellery uses Mobile Service Cloud with the ambition to make the online and offline shopping experience feel exactly the same.

Chartwell Mortgage Services uses Mobile Service Cloud to respond to customer queries and book appointments for their advisers.

Talkmobile uses Conversational AI Cloud as a one-stop shop for a customer to be able to ask a question and find the answer themselves.

YourSurprise uses our Engagement Platform to communicate with customers across all channels from a single platform.

England Hockey levelled up fan satisfaction scores to 90% with CM.com’s ticketing, payment and marketing platforms.

Invictus Games implemented CM.com's ticketing, mobile app and mobile marketing to support its 100,000 international visitors.

Glamorgan County Cricket Club enhanced its supporter experience with CM.com’s ticketing, payment and customer data platforms.

As an Event Supporter of the Formula 1 Heineken Dutch Grand Prix, CM.com teamed up with the event to provide the best fan experience from start to finish.

TeamNL expanded its fans' ticketing and digital experience at the Paris 2024 Olympics with CM.com's data-driven engagement tools.

Absa Cape Epic launched a virtual race office via WhatsApp chatbot to elevate the experience with CM.com, the Official Communications Software Partner.

PageGroup, the leading international recruitment agency, decided to implement CM.com's e-signatures to simplify processes.

Kolibri uses CM.com's Sign solution to let real estate customers sign contracts on the move, whenever, wherever.