Leverage Apple Messages for Business to deliver tailored updates and exclusive offers to your audience while offering a seamless in-channel shopping experience to drive revenue growth.
Provide your customers with instant access to their order status and delivery details, ensuring a smooth and informed shopping journey that fosters trust and repeat business.
Offer personalised assistance, resolve queries, and foster stronger relationships, increasing customer satisfaction and loyalty.
Provide product recommendations, answer questions, and steer customers toward successful purchases, boosting their confidence and encouraging repeat business.
Engage customers, offer personalised product recommendations and guide purchasing decisions.
Connect up to 1.8 billion active users of Apple devices with iOS 11.3. or higher, and handle chats via Apple Messages for Business.
Enable easy and secure customer contact to help, schedule appointments, and complete purchases.
Offer a whole new way to talk to your customers in real time and have relevant and rich conversations.
Apple Messages for Business is a powerful channel that adds exceptional value for businesses, enabling direct connections with customers on iPhone, iPad, Mac, and Apple Watch.
Customers initiate conversations with your business through various touchpoints, including web, in-app, social media, Apple Maps, iOS Search, or by tapping any phone number you choose.
Speak to an expertIntegrate Apple Messages for Business directly through our Connectivity platform. Our API combines multiple communication channels into a single platform.
Want to provide customer service via Apple Messages for Business Instagram? Mobile Service Cloud lets you interact with your customers in one easy-to-use inbox.
The holiday season is here, bringing a valuable opportunity to connect with customers in a more meaningful and personalised way. By using messaging channels like WhatsApp, RCS and SMS, your business can stand out by delivering curated offers, support, smart deals and festive cheer directly to your customers' phones. These interactions can create a memorable customer experience. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but drive sales during the busiest time of the year.
Cybercrime is on the rise. Criminals attempt to impersonate trusted businesses to extract personal details, login credentials and even banking information from customers. As a result, the trust between customers and businesses is damaged. So, how can you help your customers know which messages are legitimate? RCS Business offers verified sender profiles, helping customers identify official business accounts and engage with businesses with confidence.
RCS (Rich Communication Services) is a rising star among conversational channels. It combines the reliability of SMS with the added benefits of rich media and interactive features from modern messaging apps. Yet, its only hiccup was that RCS didn't have the same reach without support from Apple's iOS. Well, until now, Apple has now confirmed it will support RCS in iOS 18.
Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement. But what are the differences? Which advantages does each channel have for what business use case?
Everybody has probably used, or at the very least heard of, Facebook and its communication channel, Facebook Messenger. But did you know that Facebook Messenger can significantly add value to your business? In this blog, we'll explore how you can use this versatile channel to reach your audience.
In the real world, people use different environments to achieve different goals. They’ll go to brick-and-mortar shops to compare prices and competitors. Visit a showroom to experience products up close. Or schedule a meeting to see a live demo. But is that how it works in the digital world? Yes, it is. The digital world has various environments, too, from websites to messaging channels, social platforms and more.
Every channel where customers interact with a brand offers a different experience. Among the most distinctive is Instagram. Unlike other social media apps, Instagram users scrolling through posts often feel a deeply personal connection with the sources they follow: celebrities, favourite products, and subjects they’re passionate about. It’s a community built on trusting influential people.
WhatsApp has a number of policies in place to help them improve the overall customer experience and build a more positive relationship between consumers and online businesses. One such policy specifies that, before sending any messages to your customer through WhatsApp Business, companies must first receive consent to do so.
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