Tag "Voice"

Dec 12, 2022 • Voice

Voicebot vs IVR in today’s contact centre

Wouldn’t it be fascinating to put a value on service speed for your business? How much do you think it would be worth to route customers as quickly as possible to the right place? A place where their problems can be solved in record time?

Oct 04, 2022 • Voice

Why offering customer support by phone is essential

Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” have continued to increase steadily over the past five years.

Oct 04, 2022 • Voice

5 questions about Voice in Mobile Service Cloud

Thinking of customer service, the first image that comes to mind is people with headsets in a call centre. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call centre has evolved into a contact centre. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.

Apr 21, 2022 • Voice

The benefits of VoIP for business

If a business process or a system can be done better, faster, and cheaper, then it makes sense to embrace it wholeheartedly. That said, what do you know about VoIP?

Mar 14, 2022 • Voice

Why Microsoft Teams Direct Routing is the must-have solution for your business

Microsoft Teams has become a staple of the business world. Part of its boost in popularity has been thanks to working from home becoming the norm in recent times. The fact it is currently one of the fastest growing products in the world should come as no surprise. Microsoft Teams handles internal communications, meetings and offers options for document management and app integrations. But did you know you can also use it as a platform to make business calls?

Mar 07, 2022 • Voice

Channels for your eCommerce customer service strategy

Next time you walk into your favourite brick-and-mortar store, try noting the number of service interactions you encounter in a single visit. Now, consider if you would get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalised experiences that grab shoppers' attention.

Jun 07, 2021 • Voice

Are you making these mobile marketing mistakes?

It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. But are you making these mobile marketing errors?