previous icon Back to blog
Oct 29, 2020
3 minutes read

Introducing WhatsApp sandbox: 3 easy ways to start testing and developing right away!

Want to start testing and developing your WhatsApp Business solution and flow without waiting for your WhatsApp Business Account to be approved? Now you can with our WhatsApp sandbox testing environment.

You've decided that you want to start using WhatsApp Business Solution to interact with your customers. Now you can request your WhatsApp Business Account and start testing straight away in our sandbox environment.

What is the CM.com WhatsApp sandbox?

To help you off to a flying start, we now offer a sandbox environment. No need to wait, you can test your API integration instantly and start developing your solutions.

After whitelisting your personal phone numbers to one of our WhatsApp test numbers you can test your API integration instantly.

You can connect up to three phone numbers to the sandbox and when you send a message from one of these three whitelisted numbers to the sandbox WhatsApp profile, those messages will be delivered to your CM.com account. What this means is that you can immediately start to develop your application and test your flow and tools using three different methods:

3 ways you can start testing WhatsApp with our sandbox:

  1. Use our Customer Contact app: get a feeling for our multi-channel messaging platform which allows you to manage all your customer conversations in one place.
  2. Via a Webhook and our unique Business Messaging API: you can start developing your process and bots on your own software and apps for incoming and outgoing messages.
  3. By forwarding incoming messages to a specific email address.

How do I set it up and get started?

First you’ll need to login to the CM.com platform and check that you have credit on your account. Once that’s done it’s simple to set the sandbox up in Channels. In the video below, Remco talks us through the process.



Did you know that our Business Messaging API allows you to communicate across all our messaging channels?

The CM.com Business Messaging API enables you to send messages from your system to mobile phones all around the world. This RESTful API is the main interface between your application and the CM Platform and can be implemented to communicate via various communication channels - among others SMS, WhatsApp, RCS and Viber. We accept single messages, but also very high volumes. Core capability of this API is that it can cope with various communication channels and high throughput.

Was this article interesting?
Share it!
CM.com
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM.com makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Related articles

multi-channel-vs-omni-channel
Oct 28, 2024 • WhatsApp

WhatsApp Business pricing changes for 2024 and 2025

The WhatsApp Business Platform pricing is based on conversation categories with corresponding fees, however, recently, Meta has announced some upcoming pricing changes for 2024 and 2025. What does this mean for you and your business? Read all about the pricing model in this blog.

whatsapp-business-blog_image-deals-offers
Sep 16, 2024 • WhatsApp

Increase conversion with promotional messages on WhatsApp

In an age of mass marketing, it’s safe to say peak sales periods, especially Black Friday and the holiday season, can be overwhelming for consumers. Consumers receive irrelevant information from companies that doesn't match their personal needs and desires, so it's no surprise people might want to switch off and tune out all forms of marketing until the season is over. As an eCommerce player, you should always be looking to avoid this by diversifying and personalising your marketing strategy in a way that suits your customers' needs.

WhatsApp RCS
Aug 19, 2024 • RCS

RCS vs WhatsApp: which messaging channel is right for your business?

RCS and WhatsApp are both notable channels for businesses that strive for a personal and conversational approach to customer communication. But what features do both channels have? What sets them apart? And more importantly, which channel is most suitable for your business? In this blog, we'll explore the differences to answer these questions.

WhatsApp Pay
Jun 24, 2024 • WhatsApp

How to get the WhatsApp Business verification badge

The WhatsApp Business verification badge, also known as the green tick, is the official badge for Meta verified business accounts. It helps users to distinguish between authentic businesses and fake accounts. Many users place high value on the green tick and brands sporting this badge will see a positive impact on their business. But how can your business apply for the verification badge? Read all about it below.

Protect Your Customers from Fraud With RCS Sender Verification
Jun 10, 2024 • RCS

Protect your customers from fraud with RCS Sender Verification

Cybercrime is on the rise. Criminals attempt to impersonate trusted businesses to extract personal details, login credentials and even banking information from customers. As a result, the trust between customers and businesses is damaged. So, how can you help your customers know which messages are legitimate? RCS Business offers verified sender profiles, helping customers identify official business accounts and engage with businesses with confidence.

Unified Messaging With RCS on iOS
May 27, 2024 • Instant Messaging

Unified messaging with RCS on Apple's iOS

RCS (Rich Communication Services) is a rising star among conversational channels. It combines the reliability of SMS with the added benefits of rich media and interactive features from modern messaging apps. Yet, its only hiccup was that RCS didn't have the same reach without support from Apple's iOS. Well, until now, Apple has now confirmed it will support RCS in iOS 18.

engage-platform-effect-customer-service
May 13, 2024 • CM.com

Happy clients, happy agents: the platform effect in customer service

As a member of the customer service team, you stand on the frontline of customer interaction every day. In a world where customers demand quick and personalised service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible.

WhatsApp New Policy
Apr 15, 2024 • WhatsApp

Create quality customer engagement with WhatsApp Templates

We all want to get our brand messages out there. We want to engage with our customers, raise brand awareness and connect with our target audience. But how? Provide meaningful and relevant customer experiences to help grow your business and safeguard the way you communicate with both customers and potential customers with WhatsApp. In this blog, we'll explore how to create quality customer engagement with the WhatsApp Business Platform.

SMS Customer Service
Mar 25, 2024 • SMS

How to effectively use SMS for late payments

Organisations face a significant challenge in effectively managing overdue payments and cash flow in a positive light with customers. To collect payments while keeping relationships intact and increasing engagement, SMS has emerged as a powerful, efficient and convenient tool for both businesses and customers. In this blog, we’ll explore how to effectively use SMS for late payments, highlighting its benefits and best practices.

Is this region a better fit for you?
Go
close icon