Chatbot

Build your own chatbot? It's child's play!

Try our platform free for 14 days and create your own Generative AI Chatbot. Simply enter the Playground, upload your content and customise the tone of voice to test automating service interactions.

Enter Playground

It takes minutes to build and test your own chatbot

Upload internal knowledge sources
Crawl your company website
Personalise to your own tone of voice
Let Generative AI do the rest

How to make a chatbot successful

Conversational AI Cloud drag and drop interface answers

Personal

Ensure your chatbot can help customers in a personal way with data or, if needed, hand it over to a live agent.

Transactional

Use your chatbots to help customers with transactions, whether a purchase, information or status update.

Omnichannel

Make your chatbot available across any channel, including your website, WhatsApp, Instagram and more.

Conversational

Ensure your chatbot feels natural, understands what customers want and offers relevant, helpful solutions.

genai-playground-humanlike-conversations

Simulate human-like conversations at scale

Say goodbye to clunky scripts. Generative AI transforms chatbots into dynamic, human-like conversationalists in any language at scale—no coding needed. Enabling you to elevate customer support 24/7.

Natural language flows
High contextual awareness
Multi-lingual support

Enter Playground

Privacy and data security at the forefront

Generative AI processes user data, so data protection is key. Rest assured, your data is stored in the European region for compliance and remains confidential. It will never contain Personal Identifiable Information (PII) and will not be used to train large language models.

You can trust our bot to have valuable conversations with your customers. We have implemented measures against hallucinatory responses and malicious prompt injections.

Enter Playground

Read how our customers use chatbots

Do you have questions about chatbots? Discover answers

What is an AI chatbot?

A chatbot is software that interacts with a human through written language. Chatbots are often found on websites or messaging channels such as WhatsApp, automating conversations and connecting customers with companies 24/7. Chatbots can answer customer inquiries without human agents, thus providing affordable effortless customer service.

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What is a voicebot?

A voicebot, also known as Conversational IVR, is software that uses AI, Natural Language Understanding (NLU) and speech-to-text (STT) alongside text-to-speech (TTS), to understand the intent and meaning of a human and respond in human language. Voicebots are often found via customer service numbers, allowing callers to engage with a self-service solution with their voice rather than speaking with a human agent.

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What's the difference between live chat and chatbots?

Live chat involves a live conversation between a company’s employee and a customer or lead. Chatbots refer to automated conversations with a customer or prospect and software. Chatbots can answer a range of predefined questions, such as 'What are your opening hours?' More sophisticated AI chatbots can help customers with subscription renewals, changing an address, or ordering food.

CM.com’s chatbots are compatible with the infrastructure and systems that your business currently uses and can be easily integrated with little or no code. In addition, integrate your data to make it even smarter and more effective with the passing of time. With standardised integrations ready to go, any configuration is possible. It’s truly a plug-and-play set-up.

GenAI leverages the power of Large Language Models (LLMs), while protecting against their common pitfalls such as incorrectness & inappropriateness. This is done by using a Retrieval Augmented Generation framework (RAG).

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