SMS is one of the most effective communication channels due to its 98% open rate. In this guide, discover how you can use SMS for business, use cases and how to select the right provider.
Engagement happens on many channels. In this guide, explore how the most relevant channel can increase customer satisfaction, remove friction and drive business growth.
Chatbots help customers self-serve and get accurate answers faster. In this guide, discover how chatbots can drive efficiency in service and make your customers’ lives easier.
Are retailers getting personalisation right? To find out, we asked consumers, surveying 1000 respondents across the United Kingdom. Let's take a look at the results.
Time is crucial for businesses and consumers, especially in customer service. Our research explores the role of speed, highlighting trends and expectations in the UK and globally.
Customer service involves a variety of emotions. Our research explores why and how customers contact service, how they feel and whether these feelings impact how they see brands.
Raise your customer experience to an industry-defining mobile standard. Get started with our software solutions and turn those happy returning customers into brand ambassadors.
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