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Generative AI Engine

Elevate Performance and Scale Your Business

An AI knowledge centre to assist agents, develop out-of-the-box chatbots and generate marketing content.

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One Source Of Truth

Create consistent interactions and information across the whole organisation with one knowledge centre

Reduced Agent Workload

Automate answers and provide suggestions to reduce employee workloads and alleviate stress

Unlimited Content Generation

Generate and personalise content for each individual customer to increase engagement and conversion rates

An AI Assistant For Everyone

Our Generative AI Engine is an AI Assistant that supports employees. Powered by LLMs, it connects your business's knowledge into a single source of truth that functions as the cognitive hub to our Engagement Platform, empowering your team to elevate performance and scale your business.

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It Doesn't Get Any Easier

  1. Upload your own knowledge sources
  2. Personalise to your own tone of voice
  3. Let Generative AI do the magic
  4. Control and fine-tune when necessary

Enhance CX Across Service & Marketing

Our Generative AI Engine integrates with all our CX applications via one connection. This means your knowledge sources and tone of voice will seamlessly flow across content in all solutions.

Why Work with CM.com's
Generative AI Engine?

No need to bring your own LLMs

Your data will not be used to train LLMs

No hallucinations or prompt injections

No PII is shared with our LLMs

LLMs hosted in Europe

Recognised | Accredited | Secured

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR
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